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Duties and Responsibilities

Provide leadership in database management, and accurate reporting to support GSP’s vision of outstanding customer/donor development and advancement. Setting a foundation so that data informed decision making is made easier.
Oversees the implementation of each season's programming in Tessitura and TNEW, including performances, classes, and other products, as required.
Act as primary system administrator, providing leadership and operational management of Tessitura, including managing users, assisting in the development of an organizational roadmap for our CRM, and be a catalyst for change as the organization becomes one that is more data focused.
Manages the overall upkeep of the season, including continuous updates such as promo codes, additional products, system enhancements, etc.
Takes charge of system upgrades, patches, and recommended changes from vendors.
Guides the onboarding process for new users and fosters a culture of knowledge and development within the organization concerning Tessitura.
Serves as the main representative for GSP in our ticketing consortium.
Collaborates closely with select team leads, department heads, and power users to ensure effective utilization of Tessitura in daily operations.
Plays a key role in organizing regular meetings with Tessitura stakeholders and power users to address pending issues and ensure decisions made by one department do not have adverse effects on others.
Ensure that institutional knowledge related to Tessitura, configuration, and customizations is preserved and documented for future reference and use.
Assist in the generation of complex lists and extractions.
Lead the creation of Tessitura Analytics dashboards and reporting, supporting the senior team with data mining, basic analysis, and reporting.
Coordinate testing efforts.
Lead data cleanliness initiatives including NCOA updates, and other best practices.
Provide support, training, and mentorship to sales and customer service teams as it relates to box office operations.
Communicate with Tessitura Network to facilitate problem solving and consultation on system questions and issues, opening and following up on service tickets, etc.